Question 1

What services does Willow & Ash Event Rentals & Design provide?

Accepted Answer

We offer curated event rentals, event design, custom fabrication, delivery, installation, styling, and production support for weddings, corporate events, and private celebrations.

Question 2

Can I rent items without booking full event design?

Accepted Answer

Yes. Clients may reserve rental items independently or work with our design team for a fully curated event experience.

Question 3

How do I begin the booking process?

Accepted Answer

Complete our inquiry form with your event date, venue, guest count, requested items, and design direction. Our team will review the details and prepare the next steps.

Question 4

When is my reservation officially confirmed?

Accepted Answer

Your date and rental selections are confirmed once the required agreement is signed and the retainer or payment is received (usually is 50%).

Question 5

Is there a minimum rental order?

Accepted Answer

Minimums may apply depending on the event location, delivery requirements, order size, date, and level of installation needed.

Question 6

Do you offer delivery, installation, and pickup?

Accepted Answer

Yes. These services are available and may be required for larger, fragile, custom, or specialty rental items. Fees are based on the scope and logistics of the event.

Question 7

Can I make changes to my rental order after booking?

Accepted Answer

Changes may be requested before the deadline listed in your agreement and are subject to availability, production schedules, and applicable fees.

Question 8

What happens if rental items are damaged or missing?

Accepted Answer

The client is responsible for rental items from delivery through collection. Repair, cleaning, replacement, or loss fees may apply to damaged, excessively soiled, altered, or missing items.

Frequent Asked Questions

Thoughtfully Curated. Seamlessly Executed.

Planning an event involves countless moving pieces. Our goal is to make the rental and design process feel clear, collaborative, and beautifully considered from the very beginning.

Explore our most frequently asked questions below to learn more about working with Willow & Ash Event Rentals & Design.