Privacy Policy
Website Disclaimer - Privacy Policy
Effective Date: July 11, 2026
The information provided on this website is owned and operated by Willow & Ash Event Rentals & Design (“Willow & Ash,” “we,” “our,” or “us”), a North Carolina event rental and design company.
By accessing or using this website, you acknowledge and agree to the terms of this Website Disclaimer.
General Information
The content provided on this website is intended for general informational, promotional, and inspirational purposes only. While Willow & Ash makes reasonable efforts to keep website information accurate and current, we do not guarantee that all descriptions, photographs, pricing information, inventory details, dimensions, availability, or other content will always be complete, accurate, or up to date.
Website content does not constitute a binding proposal, reservation, guarantee, or contractual agreement. Services and rental items are not considered reserved until all required contracts have been signed and the applicable retainer, deposit, or payment has been received.
Rental Inventory and Availability
All rental items, furnishings, décor, structures, fabrics, accessories, and design elements are subject to availability. Inventory may be reserved by another client, discontinued, repaired, refinished, replaced, or removed from circulation without notice. Willow & Ash reserves the right to substitute an item when necessary due to loss, damage, safety concerns, transportation issues, manufacturer discontinuation, or circumstances outside our reasonable control.
When a substitution is required, we will make reasonable efforts to provide an item of comparable style, function, size, or value. Exact matches cannot be guaranteed.
Pricing and Proposals
Any pricing displayed on this website is provided for general reference only and is subject to change without notice.
Final pricing may depend on factors including, but not limited to:
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Event date and location
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Selected inventory
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Quantity requested
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Rental duration
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Delivery and pickup requirements
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Labor and staffing
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Installation and removal
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Venue access
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Travel distance
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Stairs, elevators, loading conditions, or limited access
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Custom fabrication
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Design complexity
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Applicable taxes, fees, permits, and insurance requirements
A customized quote or proposal is not a guarantee of availability until the reservation requirements stated in the applicable agreement have been completed.
Photographs, Renderings, and Design Inspiration
Photographs, mood boards, floor plans, sketches, digital renderings, sample tablescapes, and portfolio images are intended to communicate design direction and demonstrate examples of our work. Colors, textures, proportions, finishes, scale, placement, lighting, and overall appearance may vary from what is shown on a screen or in a digital rendering. Differences may result from lighting, photography, monitor settings, venue conditions, product availability, natural materials, fabrication methods, and other variables. Design renderings are conceptual representations and should not be interpreted as exact architectural, engineering, construction, or installation plans unless expressly identified as such in writing. Portfolio images may contain products, florals, décor, structures, or services supplied by third-party vendors. The appearance of an item in a photograph does not necessarily mean that Willow & Ash owns, stocks, or provides that item.
Event Design and Outcomes
Willow & Ash works to interpret each client’s vision and provide thoughtful rental, design, fabrication, and installation services. However, we do not guarantee that an event will appear exactly as a client imagined or as depicted in inspiration photographs. Final results may be affected by venue restrictions, weather, lighting, guest activity, vendor performance, installation schedules, product availability, safety requirements, building conditions, and other circumstances outside our control. References to a particular aesthetic, experience, atmosphere, or anticipated result are descriptive and do not constitute a guarantee of a specific outcome.
Custom Fabrication and Installation
Custom-fabricated items are created according to the approved scope, specifications, measurements, materials, and design direction available at the time of production.
Handcrafted and custom items may contain natural variations, minor irregularities, seams, joints, hardware, texture differences, or other characteristics inherent to the fabrication process. These characteristics are not necessarily defects. Installation is subject to venue approval, structural conditions, accessibility, weather, safety requirements, fire codes, permitting requirements, load restrictions, and other applicable rules. Willow & Ash reserves the right to modify or decline an installation that our team reasonably determines to be unsafe, prohibited, impractical, or inconsistent with venue or governmental requirements.
Measurements and Venue Conditions
Clients, venues, and other parties are responsible for providing complete and accurate information concerning event spaces, access points, dimensions, stairs, elevators, loading areas, ceiling heights, surfaces, utilities, and venue restrictions unless Willow & Ash has expressly agreed in writing to verify those conditions. Willow & Ash is not responsible for delays, additional labor, failed installations, substitutions, or other consequences caused by inaccurate measurements, undisclosed restrictions, inaccessible spaces, or incomplete information provided by another party.
Third-Party Vendors and Services
Our website may reference, recommend, feature, or link to third-party venues, planners, florists, caterers, photographers, transportation providers, entertainers, contractors, or other businesses.
These third parties are independent businesses and are not employees, representatives, or agents of Willow & Ash unless expressly stated otherwise. Willow & Ash does not control and is not responsible for the conduct, availability, workmanship, products, representations, policies, pricing, security, or performance of an independent third party. Any decision to hire or rely upon another vendor is made at the client’s discretion and is subject to that vendor’s separate agreement.
External Links
This website may contain links to websites or platforms operated by third parties. These links are provided for convenience and informational purposes only.
Willow & Ash does not control, endorse, or guarantee the content, privacy practices, security, accuracy, availability, or services of third-party websites. Visiting an external website is at your own risk and subject to that website’s terms and policies.
Intellectual Property
Unless otherwise stated, the text, branding, logos, graphics, photographs, design concepts, renderings, layouts, downloadable materials, and other original content appearing on this website are owned by or licensed to Willow & Ash Event Rentals & Design.
Website content may not be copied, reproduced, republished, distributed, sold, altered, displayed, or used for commercial purposes without prior written authorization from Willow & Ash or the applicable rights holder.
Inspiration images belonging to third parties remain the property of their respective owners and are used only as permitted by law, license, agreement, or attribution requirements.
Testimonials and Reviews
Testimonials, reviews, and client experiences displayed on this website reflect the opinions and experiences of the individuals who provided them.
Individual experiences may vary. Testimonials do not constitute a promise, warranty, or guarantee that every client will receive the same experience or result.
No Warranties
This website and its content are provided on an “as is” and “as available” basis.
To the fullest extent permitted by applicable law, Willow & Ash disclaims all express or implied warranties concerning the website and its content, including warranties of accuracy, availability, completeness, merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee that the website will always be available, secure, uninterrupted, or free from errors, viruses, or other harmful components.
Limitation of Liability
To the fullest extent permitted by applicable law, Willow & Ash Event Rentals & Design will not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages resulting from:
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Access to or use of this website
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Reliance on website content
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Website interruptions or technical errors
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Third-party links, platforms, vendors, or services
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Inaccurate, incomplete, or outdated website information
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Unauthorized access to or use of information transmitted through the website
Nothing in this disclaimer is intended to exclude or limit liability that cannot lawfully be excluded or limited.
The limitations, responsibilities, fees, remedies, and liability provisions governing contracted services will be set forth in the applicable client agreement, rental agreement, proposal, or contract.
No Legal, Financial, Engineering, or Professional Advice
Nothing on this website constitutes legal, financial, tax, insurance, architectural, structural engineering, electrical, fire-safety, or other regulated professional advice. Clients should consult properly licensed professionals regarding matters that require specialized advice, permits, inspections, calculations, legal interpretation, or regulatory approval.
Changes to This Disclaimer
Willow & Ash may revise this Website Disclaimer at any time without prior notice. Updates become effective when posted to this website.
Continued use of the website following an update constitutes acknowledgment of the revised disclaimer.
Governing Law
This Website Disclaimer will be interpreted according to the laws of the State of North Carolina, without regard to conflict-of-law principles.
Any contractual dispute relating to Willow & Ash’s rental, design, fabrication, delivery, or installation services will be governed by the dispute-resolution and jurisdiction provisions contained in the applicable signed agreement.
Contact Information
Questions regarding this Website Disclaimer may be directed to:
Willow & Ash Event Rentals & Design
Information Collected
Effective Date: July 11, 2026
Last Updated: July 11, 2026
Willow & Ash Event Rentals & Design (“Willow & Ash,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, submit an inquiry, request a proposal, reserve event rentals, engage our event design services, communicate with our team, or otherwise interact with our business.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
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Your name
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Email address
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Telephone number
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Mailing or billing address
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Event date, location, venue, guest count, and event details
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Rental, décor, design, installation, and delivery preferences
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Budget information
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Company or organization name
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Information submitted through inquiry, contact, consultation, or reservation forms
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Communications, questionnaires, inspiration images, floor plans, and design preferences
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Contract, invoice, payment, and transaction information
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Any other information you choose to provide
Payment card and banking information may be collected and processed directly by our third-party payment processors. Willow & Ash may not directly store complete payment card information.
2. Information Collected Automatically
When you access our website, certain information may be collected automatically through cookies, pixels, analytics technologies, server logs, and similar tools. This information may include:
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Internet Protocol address
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Browser type
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Device type
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Operating system
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Approximate geographic location
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Referring website or source
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Pages viewed
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Links selected
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Time spent on the website
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Date and time of access
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Website interactions and navigation activity
This information helps us understand website performance, improve the visitor experience, measure marketing effectiveness, and maintain website security.
3. How We Use Your Information
We may use collected information to:
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Respond to inquiries and consultation requests
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Learn about your event vision, needs, and preferences
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Create customized rental selections, proposals, quotes, and design concepts
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Prepare and administer contracts, invoices, reservations, and payments
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Coordinate event delivery, installation, pickup, styling, and production services
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Communicate regarding your event, account, reservation, or services
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Provide customer support
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Maintain internal business and transaction records
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Improve our website, services, rental inventory, and client experience
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Send promotional or informational communications when permitted
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Prevent fraudulent, unauthorized, or unlawful activity
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Protect our business, clients, team members, website, property, and legal rights
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Comply with applicable legal, regulatory, tax, accounting, and contractual requirements
4. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support essential website functions, remember visitor preferences, analyze traffic, improve performance, and assist with advertising or marketing. Some cookies are necessary for the website to operate properly. Other cookies may be used for analytics, functionality, or advertising purposes. Depending on your browser and location, you may be able to manage cookies through the website’s cookie banner or your browser settings. Disabling certain cookies may affect the functionality or performance of the website. Browser-based “Do Not Track” signals are not interpreted consistently across the internet. Unless otherwise required by applicable law, our website may not respond to all Do Not Track signals.
5. How We Share Information
We may share information with service providers and business partners that assist us in operating our business and providing services, including:
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Website hosting and website-management providers
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Client relationship management and project-management platforms
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Contract and electronic-signature providers
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Payment processors and financial institutions
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Email, telephone, and communication providers
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Analytics and advertising providers
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Delivery, installation, production, staffing, and logistics partners
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Accountants, attorneys, insurers, consultants, and professional advisers
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Event venues and vendors when necessary to coordinate contracted services
These parties may access personal information only as reasonably necessary to perform services for us or fulfill your event-related needs.
We may also disclose information when we reasonably believe disclosure is necessary to:
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Comply with a law, subpoena, court order, or governmental request
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Enforce our contracts, policies, or legal rights
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Investigate suspected fraud, misuse, or unlawful activity
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Protect the safety, rights, or property of Willow & Ash, our clients, website visitors, team members, or others
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Complete a merger, sale, restructuring, financing, transfer, or acquisition involving some or all of our business assets
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We do not sell personal information for monetary compensation.
6. Third-Party Websites and Services
Our website may contain links to third-party websites, social media platforms, payment processors, scheduling tools, client portals, or other external services.
These third parties operate independently and maintain their own privacy practices. Willow & Ash is not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.
7. Marketing Communications
With your permission or as otherwise allowed by law, we may send newsletters, service updates, promotional messages, event inspiration, rental collection announcements, or other marketing communications. You may unsubscribe from marketing emails by selecting the unsubscribe link included in the message or by contacting us directly.
Unsubscribing from promotional communications will not prevent us from sending transactional or service-related messages concerning an inquiry, proposal, contract, payment, reservation, or active event.
8. Data Retention
We retain personal information for as long as reasonably necessary to:
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Respond to inquiries
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Provide contracted services
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Maintain event, client, and transaction records
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Satisfy tax, accounting, insurance, legal, and contractual obligations
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Resolve disputes
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Enforce agreements
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Protect our legitimate business interests
Retention periods may vary depending on the type of information, the nature of the client relationship, and applicable legal requirements.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication, storage system, or online transaction can be guaranteed to be completely secure. You provide information electronically at your own risk and are responsible for protecting passwords and access credentials associated with any client portal or third-party platform. If we discover a qualifying security breach involving personal information, we will provide notices as required by applicable law.
10. Your Privacy Choices
Depending on the circumstances and applicable law, you may request that we:
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Confirm whether we maintain personal information about you
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Provide access to certain personal information
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Correct inaccurate information
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Delete certain information
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Update your communication preferences
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Stop sending promotional communications
Some requests may be limited by legal, contractual, tax, accounting, insurance, security, or record-retention requirements. To protect your information, we may need to verify your identity before processing a request.
11. Information Concerning Children
Our website and services are intended for adults seeking event rental, design, production, or related services. They are not directed toward children under 13 years of age. We do not knowingly collect personal information directly from children under 13. If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
12. Photographs and Event Content
Photographs, videos, testimonials, event details, or other creative content will be used for marketing, portfolio, social media, or promotional purposes only in accordance with applicable agreements, permissions, releases, or contractual provisions. Submitting inspiration photographs or other materials does not transfer ownership of third-party intellectual property to Willow & Ash Event Rentals & Design.
13. Visitors Outside North Carolina
Willow & Ash is based in North Carolina, but website visitors and clients may reside in other jurisdictions. Where another applicable privacy law grants additional rights, we will evaluate properly submitted requests in accordance with the law that applies to the individual, the information, and our business operations.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, website features, technology, service providers, or legal obligations. The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website, email, or another reasonable method when appropriate. Your continued use of the website after an updated policy is posted constitutes acknowledgment of the revised Privacy Policy.
15. Contact Us
Questions, concerns, or privacy-related requests may be submitted to:
Willow & Ash Event Rentals & Design
events@willowandasheventrentals.com